TERMS OF SERVICE

Last updated: October 16, 2026

1. Overview

Welcome to KEVAX. The terms “we,” “us,” and “our” refer to KEVAX, the trade name under which our online store operates at www.kevax.store.

We operate this website and online store, including its content, features, products, services, and related tools, to provide customers with an online shopping experience. Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products.

These Terms of Service, together with the policies referenced herein, govern your access to and use of our website and services.

Please read these Terms carefully before using our website or placing an order. By accessing our website or purchasing a product, you agree to these Terms, subject to any mandatory consumer rights applicable to you.

Nothing in these Terms excludes, restricts, or waives any rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.

2. Eligibility and Account Security

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use our services only with the involvement and consent of a parent or legal guardian, where required by law.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, subject to applicable law.

You must notify us promptly if you become aware of unauthorized access to your account.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.

Product colors and appearance may vary slightly depending on your screen, device settings, lighting conditions, or other technical factors. Such variations do not excuse any material discrepancy between a product and its description.

We do not guarantee that products will meet subjective preferences or expectations that were not reasonably supported by the product description or applicable law.

We may update product information, discontinue products, or limit quantities offered for sale, subject to applicable law and any existing contractual obligations.

Nothing in this section limits your rights concerning products that are defective, unsafe, misdescribed, or otherwise fail to conform to the applicable purchase contract.

4. Orders and Contract Formation

When you place an order, you make an offer to purchase the selected products at the prices and under the conditions displayed during checkout.

After submitting your order, you may receive an acknowledgment confirming that we have received it. An acknowledgment of receipt does not necessarily mean that the order has been accepted.

We will communicate acceptance or any cancellation in accordance with our order process and applicable law. We reserve the right to decline or cancel an order for legitimate reasons, such as suspected fraud, payment authorization failure, a genuine pricing error, or product unavailability, subject to applicable law.

If we cancel an order after receiving payment, we will issue any refund required by law.

Please review your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible at tiendaparaclaude@gmail.com. We will make reasonable efforts to accommodate your request before dispatch, but cancellation rights provided by applicable law remain unaffected.

Your order is also subject to our Return and Refund Policy and Shipping Policy.

5. Prices, Taxes, and Payment

Prices are displayed in the currency indicated on our website or during checkout.

The price applicable to your order will be the price displayed at the time of purchase, except where a genuine error or another circumstance permits correction or cancellation under applicable law.

Before completing your purchase, the checkout process will display the applicable charges known to us, including product prices, shipping fees, and taxes where applicable.

Depending on your destination, additional import duties, customs charges, or taxes may apply. We will disclose relevant information available to us before purchase where required by law. You are responsible for charges that are lawfully payable by you and were properly disclosed or are otherwise imposed by the relevant authorities.

You agree to provide valid and accurate payment and billing information and authorize the payment provider to process the amount due for your order.

We may use third-party payment processors to facilitate transactions. Their processing of payment information may be subject to their own applicable terms and privacy practices.

6. Shipping and Delivery

We ship to the destinations made available during checkout, subject to applicable restrictions.

Our estimated preparation and shipping times are described in our Shipping Policy and, where applicable, on product pages and during checkout.

Delivery times are estimates unless a specific delivery date or period has been expressly agreed or is required by law. We will communicate material delays where required.

We may use third-party suppliers, fulfillment partners, and shipping carriers to process and deliver orders.

We are not automatically exempt from responsibility for delivery delays, lost packages, or non-delivery merely because a third-party carrier or supplier is involved.

For consumer sales, the risk of loss or damage generally remains with us until you, or a person designated by you other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.

If a shipment is delayed, lost, damaged, or not delivered, please contact us at tiendaparaclaude@gmail.com so that we can investigate and provide an appropriate resolution.

Nothing in this section limits your statutory rights concerning delivery, non-delivery, refunds, or termination of a purchase contract.

7. Returns, Refunds, and Cancellations

Our Return and Refund Policy explains how to request a return, refund, exchange, or cancellation.

Our voluntary return period is 15 days, subject to the conditions described in that policy. This commercial policy does not replace or reduce any longer or otherwise different mandatory rights that apply under the laws governing your purchase.

Statutory withdrawal rights, legal guarantees, and remedies for defective or non-conforming products remain available where applicable.

If you receive an incorrect, damaged, defective, or materially misdescribed product, contact us so that we can assess the issue and offer a remedy required or permitted by law.

Where a refund is due, it will be processed within the period required by applicable law and in accordance with our Return and Refund Policy.

8. Intellectual Property

Unless otherwise indicated, the content published on kevax.store, including text, graphics, logos, designs, photographs, videos, product descriptions, and website materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may access and use our website for personal, lawful, non-commercial purposes.

You must not reproduce, distribute, modify, republish, sell, commercially exploit, or otherwise use protected website content without our prior written permission, except where permitted by law.

Third-party trademarks, product names, and logos remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship, affiliation, or endorsement.

Nothing in these Terms transfers ownership of intellectual property rights to you.

9. Optional Tools and Third-Party Services

Our website may provide access to tools, applications, payment services, or other features supplied by third parties.

Such services may be subject to separate terms and privacy policies. We do not control every aspect of third-party services and cannot guarantee their uninterrupted availability.

However, nothing in this section excludes responsibility that we cannot legally exclude, including responsibility for our own obligations or any liability imposed on us by applicable law.

Your use of third-party services is subject to the terms applicable to those services.

10. Third-Party Links

Our website may contain links to third-party websites or services for convenience or informational purposes.

We do not control all third-party websites and are not responsible for their independent content, policies, or practices.

Visiting a third-party website is at your discretion. You should review its terms and privacy policy before providing personal information or making a purchase.

This section does not exclude liability for matters for which we remain responsible under applicable law.

11. Relationship with Shopify

Our store is hosted on Shopify, which provides the technology and services that enable us to operate our online store.

However, purchases made through kevax.store are transactions between you and the seller operating the store under the trade name KEVAX.

Shopify is not the seller of the products offered through our store merely because it provides the hosting or e-commerce platform.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the seller's independent product descriptions, fulfillment obligations, returns, refunds, or other contractual obligations arising directly between the customer and the seller.

Nothing in this section limits any rights or remedies you may have against us under applicable law or changes the obligations of Shopify under its own agreements and applicable law.

12. Privacy and Personal Information

We process personal information in connection with operating our store, managing orders, providing customer support, processing payments, preventing fraud, and meeting legal obligations.

Shopify and other service providers may process personal information on our behalf or in accordance with their own applicable roles and legal obligations.

Further information about the categories of personal information we collect, the purposes and legal bases for processing, data retention, recipients, international transfers, and your privacy rights is provided in our Privacy Policy.

Please review that policy before using our services or placing an order.

13. Customer Feedback and Reviews

If you submit reviews, suggestions, comments, or other feedback to us, you confirm that you have the necessary rights to submit that material and that it does not unlawfully infringe another person's rights.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that feedback in connection with operating, improving, and promoting our business, to the extent permitted by law.

This license does not transfer ownership of your content.

We may moderate or remove content where reasonably necessary, including where it is unlawful, fraudulent, abusive, misleading, or infringes third-party rights. We will not use this provision to misrepresent customer experiences or unlawfully suppress consumer reviews.

If you received an incentive in exchange for a review, you must disclose it where required by law.

14. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We may correct genuine errors and update information when necessary.

If an error materially affects an order that has already been placed, we will handle the situation in accordance with applicable law. Where required, we will contact you and provide the opportunity to confirm the corrected terms or receive a refund.

We will not rely on this section to cancel valid orders arbitrarily or avoid contractual obligations.

15. Acceptable Use

You agree to use our website lawfully and respectfully.

You must not use our services:

• For fraudulent, deceptive, unlawful, or malicious purposes.

• To violate applicable laws or another person's rights.

• To interfere with the security, availability, or proper operation of the website.

• To upload malicious software, viruses, or harmful code.

• To attempt unauthorized access to accounts, systems, or restricted information.

• To submit fraudulent orders or knowingly provide false information.

• To reproduce, scrape, or commercially exploit website content in violation of applicable law or our legitimate rights.

You must not use automated systems to access our website in a manner that violates applicable law, infringes rights, circumvents security measures, or breaches reasonable technical restrictions.

Nothing in this section prohibits activities that applicable law expressly permits, including lawful accessibility tools, authorized integrations, or legally protected uses.

We may take proportionate measures to protect our website, customers, and business against misuse, subject to applicable law.

16. Automated Agents

Automated agents, bots, and software tools may interact with our website only to the extent permitted by applicable law and our reasonable technical and security requirements.

Where appropriate, we may restrict automated access that places excessive demands on our systems, circumvents security controls, collects personal information unlawfully, or infringes our intellectual property rights.

Nothing in this section is intended to override mandatory legal rights or applicable rules concerning lawful automated access.

17. Suspension and Termination

We may suspend or restrict access to our website where reasonably necessary for security, fraud prevention, legal compliance, or the protection of our legitimate interests.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Termination or suspension of access does not cancel rights or obligations that have already arisen under a purchase contract. Outstanding orders, refunds, warranties, and other statutory rights will continue to be handled in accordance with applicable law.

18. Disclaimer of Warranties

We aim to keep our website available, accurate, and secure, but we cannot guarantee that it will always be uninterrupted, error-free, or free from technical issues.

To the extent permitted by law, website services and informational content are provided on an “as available” basis.

Nothing in these Terms excludes or restricts mandatory statutory warranties, legal guarantees, product safety obligations, or rights relating to defective or non-conforming products.

Where applicable law prohibits the exclusion of a warranty or liability, that warranty or liability remains in force.

19. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Where permitted by law, we are not responsible for indirect or consequential losses that do not result from a breach of our legal obligations.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, intentional misconduct, death or personal injury where such exclusion is prohibited, defective products where liability cannot lawfully be excluded, or any other liability that cannot be limited under applicable law.

Nothing in this section removes your rights to refunds, repairs, replacements,