Return and Refund Policy

Last updated: October 15, 2026

1. Return Policy

We want our customers to be satisfied with their purchases. You may request a return within 15 days of receiving your order, subject to the conditions outlined in this policy and any mandatory consumer rights applicable in your country.

To qualify for a return, the item must generally be in its original condition, unused, with its original tags and packaging, where applicable. You may inspect and handle the item to the extent reasonably necessary to determine its nature, characteristics, and functioning.

If an item has been used, damaged, or handled beyond what is reasonably necessary, we may make a proportionate deduction from the refund where permitted by applicable law.

Certain products may be excluded from voluntary returns where legally permitted, including personalized goods, perishable items, sealed hygiene products that are not suitable for return once unsealed, and other products subject to legal exceptions. Any applicable exclusion will be communicated in accordance with the law.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

2. How to Request a Return

To request a return, please contact us at tiendaparaclaude@gmail.com within the applicable return period.

Please include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photographs or other evidence, if the item is defective, damaged, or incorrect.

We will review your request and provide instructions on how to proceed. Please do not send items back before contacting us and receiving the return instructions.

Returns must be sent to the return address provided by our customer service team. The return address may differ from the address used for shipping or business correspondence.

3. Return Shipping Costs

For voluntary returns due to a change of mind, the customer is responsible for the return shipping costs, unless otherwise stated at the time of purchase or required by applicable law.

If an item is defective, damaged during delivery, incorrect, or otherwise does not conform to the purchase contract, we will arrange an appropriate solution in accordance with applicable law and cover any return shipping costs that we are legally required to pay.

Customers should use a trackable shipping service where available and retain proof of postage until the return has been resolved.

Any return shipping instructions we provide must be followed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as reasonably possible if an item arrives damaged, is defective, is missing, or differs from the item ordered.

Please email tiendaparaclaude@gmail.com with your order number, a description of the issue, and photographs or videos where appropriate.

We will assess the issue and offer an appropriate remedy, which may include a replacement, repair, price reduction, or refund, depending on the circumstances and applicable law.

This section does not restrict any statutory rights relating to defective, damaged, misdescribed, or non-conforming goods.

5. Order Cancellations

You may request cancellation of an order before it has been shipped by contacting tiendaparaclaude@gmail.com.

We will make reasonable efforts to stop the order before dispatch. However, if the order has already been shipped, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

This section does not affect any statutory cancellation or withdrawal rights that apply after shipment or delivery.

6. Exchanges

If you would like to exchange an item, please contact us at tiendaparaclaude@gmail.com before sending anything back.

Exchange availability depends on stock, product availability, and applicable law. If an exchange is unavailable, we will explain the available alternatives.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method, unless another method is agreed upon or required by law.

Processing times may vary depending on your bank, card issuer, payment provider, and country of residence.

Where required by applicable law, refunds will be issued within the legally prescribed period. For eligible European Union withdrawals, this generally means within 14 days of receiving notice of withdrawal, subject to any legally permitted right to withhold reimbursement until the goods have been received or evidence of return has been provided.

Where required by law, refunds for eligible cancellations will include the cost of standard delivery originally paid. Additional charges for premium or express delivery may be excluded to the extent permitted by law.

If your refund has been approved but has not appeared in your account after a reasonable processing period, please contact us at tiendaparaclaude@gmail.com.

8. European Union and United Kingdom Customers

Customers in the European Union and the United Kingdom may have statutory rights to cancel eligible online purchases within 14 days of receiving the goods, subject to applicable exceptions.

Where applicable, customers must notify us of their decision to withdraw within the statutory period and return the goods within the required timeframe.

These statutory rights apply independently of our voluntary 15-day return policy and will be respected where applicable.

Consumers may also have additional legal rights concerning defective or non-conforming products, including rights to repair, replacement, price reduction, or refund.

Nothing in this policy excludes, restricts, or replaces any mandatory rights provided by applicable consumer protection legislation.

9. International Orders

We accept orders from customers in countries where our store offers delivery.

International returns are subject to this policy and the mandatory consumer protection laws applicable to the transaction.

Depending on the destination country, international returns may involve additional shipping time, customs procedures, or other requirements. Customers should follow the return instructions provided by our customer service team.

Any customs duties, taxes, or other charges associated with an international return will be handled in accordance with applicable law and the return instructions provided.

This policy does not guarantee that the same return conditions apply in every country. Where local law provides stronger mandatory consumer protections, those protections will prevail.

10. Contact Information

For questions about returns, refunds, exchanges, cancellations, or damaged items, please contact:

Email: tiendaparaclaude@gmail.com

Please include your order number in all communications so that we can assist you efficiently.

We aim to handle all requests fairly and in accordance with applicable consumer protection laws.