SHIPPING POLICY

Last updated: October 16, 2026

At KEVAX, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at www.kevax.store.

1. Order Processing Time

All orders are subject to processing before they are shipped.

• Processing time: 1–4 business days.

• Processing includes order verification, preparation, packaging, and dispatch arrangements.

• Business days exclude weekends and public holidays.

• Processing times may be extended during peak seasons, promotional periods, or due to circumstances beyond our reasonable control.

You will receive a confirmation email after placing your order. Once your order has been dispatched, you may receive a shipping confirmation and tracking information, where available.

2. Shipping Destinations

We aim to offer worldwide shipping to destinations available at checkout.

Available destinations may vary depending on the product, shipping provider, local regulations, and delivery restrictions. If we cannot ship to your address, we will notify you and, where appropriate, arrange a cancellation and refund.

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

3. Shipping Times

Our estimated shipping time is up to 8 days after dispatch under normal shipping conditions.

The estimated total time from placing an order to delivery is therefore approximately 9–12 days, consisting of 1–4 business days for processing and an estimated 8 days for shipping.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs clearance, local postal services, weather conditions, peak periods, and other circumstances outside our reasonable control.

Where a specific delivery date or timeframe is expressly agreed with you, applicable consumer rights and legal obligations will continue to apply.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase, unless otherwise stated.

Promotional offers, free-shipping thresholds, and shipping rates may vary by destination and order. Any conditions applicable to a shipping promotion will be communicated before purchase.

5. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update. Tracking information may not appear immediately after dispatch.

If your tracking information has not updated for an extended period, or you believe your package may be delayed or lost, please contact us at tiendaparaclaude@gmail.com so we can investigate.

6. Customs Duties, Import Taxes, and Other Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless these charges are collected at checkout or we expressly agree to pay them, the customer may be responsible for applicable import charges, subject to the laws governing the transaction.

Customs authorities may inspect or hold shipments, which can delay delivery. We cannot control customs processing times or decisions.

We will comply with applicable rules concerning the disclosure, collection, and payment of taxes and import charges. Nothing in this section excludes any obligation that applicable law places on us.

7. Shipping Delays

Although we work to meet our estimated shipping times, delays may occur because of circumstances such as:

• Customs inspections or clearance delays.

• Severe weather or natural events.

• Carrier or postal service disruptions.

• Public holidays and peak shopping periods.

• Incorrect or incomplete delivery information.

• Other events beyond our reasonable control.

If a delay occurs, please contact us so we can review the shipment and provide any available information.

Nothing in this policy limits your legal rights if an order is not delivered within the applicable or agreed delivery period.

8. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible at tiendaparaclaude@gmail.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If a shipment is returned, refused, or cannot be delivered, we will review the circumstances and work with you to determine an appropriate solution in accordance with applicable law.

Any reshipping charges or deductions from a refund will only be applied where legally permitted and appropriate to the circumstances. We will not use this section to avoid responsibility for delivery failures attributable to us or our shipping arrangements.

9. Lost, Missing, or Damaged Packages

If your order has not arrived within the expected timeframe, or arrives damaged, please contact us at tiendaparaclaude@gmail.com and include your order number and any relevant details or photographs.

We will investigate the matter and, where appropriate, arrange a replacement, refund, or other remedy in accordance with applicable law.

Where we arrange the carrier, we remain responsible for the shipment to the extent required by applicable law. Nothing in this policy transfers to you any risk or responsibility that the law places on us before the goods are received.

If tracking shows that an order has been delivered but you have not received it, please contact us so we can investigate with the carrier.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at tiendaparaclaude@gmail.com.

We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched. However, this does not affect any cancellation, withdrawal, or other rights you may have under applicable consumer protection laws.

For returns, refunds, and withdrawal rights, please refer to our Refund Policy available on our website.

11. Delivery and Consumer Rights

We aim to deliver orders within the estimated timeframe stated in this policy. Where no other delivery period has been validly agreed, mandatory delivery deadlines under applicable law will apply.

If we fail to deliver within the applicable or agreed period, you may be entitled to request delivery within an additional reasonable period or to cancel the order and receive a refund, where required by law. Certain circumstances may entitle you to cancel sooner.

Nothing in this Shipping Policy excludes, restricts, or waives any mandatory consumer rights, statutory guarantees, or remedies available under the laws applicable to your purchase.

12. Contact Information

If you have any questions about this Shipping Policy or your order, please contact us:

Store: KEVAX
Website: www.kevax.store
Email: tiendaparaclaude@gmail.com

We will do our best to assist you with your shipping enquiry.